Frequently Asked Questions

"Such an amazing experience capturing precious moments we will have forever"
Yell review January 2018

Have Other Questions? Contact Us »


How will I view my pictures?

Following your shoot you will receive a weblink and a password. This is supplied by smugmug and allows you to view, purchase and share your images.  You can reuse the link as many times as you need to so you can order more copies or different formats.

Can I just come into the studio to view them?

Of course! Just let us know and we will make you an appointment. You will still be able to have a weblink if you wish.

Could I get a proof sheet/ test prints/ a disc instead?

Absolutely! Again, please let us know and we will arrange this. Please note that your images will be watermarked and in the case of proof sheets they will be supplied as small images (around 2-3 cm square)

How long will I need to wait to view my images?

Depending on the length of your shoot, the number of the pictures and your requirements it will be between 2-7 days. We will give you a more accurate timescale on the day and for smaller and urgent requests (ie passports) we will try to have them with you within 24 hours.

I know what I want but it's not on your price list.

We have covered most popular requests but if what you want isn't one of them, just get in touch and we will give you a price.

Header (3 of 1).jpg

Can my Mum/ sister/friend come along to my shoot?

Yes! But as we don't have masses of space, we ask that you keep your additional guests to a maximum of 3 (If you have arranged for a large group or family shoot we may ask that additional guests wait downstairs)

Do you photograph pets?

We love photographing well behaved animals. We can't accommodate them in the studio (due to the hotel's policy) but we would be delighted to photograph them at your home or if you prefer we can arrange a shoot on their favorite walk!

Header (10 of 1).jpg

i really want some pictures of my children but they are shy/lively/stubborn.....

Don't worry! Most children manage at least one of these things on a shoot! if we know we will be photographing children we will arrange for our assistant to come along. This means we have as much time as possible and plenty of free hands. We also bring lots of toys, props, and bubbles to help keep everyone engaged and let us take plenty of great pictures.

I've viewed my pictures but they aren't quite what I wanted

If you are at all disappointed with your pictures then please let us know. If it's something we can edit/ amend online then we will arrange this as quickly as possible. If you are still dissatisfied or we are unable to correct something we will arrange a re-shoot free of charge.

Can you arrange for hair and make-up to be done at my shoot?

While we don't currently have a regular make-up artist or hairdresser we have several we will try to arrange someone suitable. If you would prefer to bring your own stylist, they will be made very welcome and if possible we can arrange for them to have a seperate space to help you look and feel your best.

I've booked my shoot but my plans have changed

We understand that things happen and plans change. If possible please give us at least 24 hours notice prior to your shoot.

I have another question!

Please feel free to contact us on 07742650982 or email with any other questions you might have.